Privacy Policy
At Totemoo, we value the trust you place in us to brighten up your living and workspaces. We are committed to maintaining the highest standards for secure transactions and the privacy of your information. Please read this statement to understand how we gather, use, and protect your data.
Note: Our privacy policy is subject to change at any time without notice. To ensure you are aware of any updates, please review this policy periodically.
By visiting www.totemoo.com (the "Website"), you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.
1. Collection of Information
When you use our Website, we collect and store the personal information you provide. Our primary goal is to provide you with a safe, efficient, and customised shopping experience for your home and corporate décor needs.
- Identity & Contact: We collect personally identifiable information (name, email address, phone number, etc.) when you set up an account. While you can browse many sections of our Website anonymously, activities like placing an order require registration.
- Behavioural Tracking: We may automatically track certain information based on your behaviour on our site (such as URLs visited, browser info, and IP address) to better understand and serve our community.
- Cookies: We use "cookies" to analyse web page flow, measure promotional effectiveness, and promote trust. You may decline cookies if your browser permits, though this may limit your access to certain features.
- Transactional Data: If you choose to buy on the Website, we collect information about your buying behaviour. If you transact with us, we collect additional information, such as billing addresses and payment instrument details (credit/debit card numbers, expiration dates, etc.).
2. Use of Your Data
We use your personal information to provide the services you request. Specifically, we use your data to:
- Resolve disputes and troubleshoot problems.
- Inform you about online and offline offers, products, and updates tailored to your style.
- Detect and protect against error, fraud, and other criminal activity.
Totemoo Space: We may collect user-submitted photos on social media and under a "#TotemooSpace" or similar feature on our website. While we do not share this info with third parties for their own use, we may feature these images to inspire others.
3. Sharing of Personal Information
- Affiliates: We may share information with our corporate entities and affiliates to help detect identity theft or provide joint services.
- Service Providers: We may disclose personal information to third parties (such as delivery partners and payment gateways) required to provide you access to our services.
- Legal Requirements: We may disclose personal information if required to do so by law or in good faith belief that such disclosure is reasonably necessary to respond to legal processes or protect the safety of our users.
4. Links to Other Sites
www.totemoo.com may contain links to other websites. Please be aware that Totemoo is not responsible for the privacy practices or the content of those external sites.
5. Security Precautions
Our Website has stringent security measures in place to protect against the loss, misuse, and alteration of the information under our control. We offer the use of a secure server whenever you access or change your account information.
6. Choice/Opt-Out
We provide all users with the opportunity to opt out of receiving promotional or marketing-related communications. If you wish to remove your contact information from all Totemoo newsletters and lists, please click the "unsubscribe" link in any email you receive from us.
7. Advertisements on Totemoo
We may use third-party advertising companies to serve ads when you visit our Website. These companies may use non-personally identifiable information about your visits to provide advertisements about décor-related goods and services of interest to you.
8. Your Consent
By using the Website and/or providing your information, you consent to the collection and use of the information you disclose in accordance with this Privacy Policy.
9. Grievance Officer
In accordance with the Information Technology Act 2000, the name and contact details of the Grievance Officer are provided below:
- Name: Gami Dhara
- Address: C-211 sumel-9 business park, Near hanumanpura brts stop, Dudheshwar road, shahibhug. Ahmedabad 380004
- Email: support@tomemoos.com
- Phone: 8469391119
10. Contact Support
For any further assistance, please get in touch with us at support@tomemoos.com.